What is your return policy? How many days do I have to return a product?

For online purchases, Eyezar will accept merchandise in its original condition for a refund of the purchase price when accompanied by the original invoice.

Return merchandise must be post marked within 30 days from the date of delivery to Eyezar.shop or returned to a Eyezar Main Store within the Pakistan Online purchases may not be returned or exchanged at Eyezar outlet stores, department stores or other wholesale distributors.

Corporate gifts must be returned exclusively to Eyezar.shop within 10 days from the date of delivery.

Eyezar.shop does not provide return shipping labels and shipping charges for returned item(s) are the client’s responsibility. The address for return can be found on your invoice included with your package.

Merchandise that has been worn, used, altered or damaged will not be accepted. Certain items that are ready-to-wear are shipped with a return tag attached. Returns on these specific items will only be honored if the label remains intact.

Eyezar reserves the right to refuse return of any merchandise that does not meet the above return requirements in Eyezar’s sole discretion.

Merchandise returned to Eyezar.shop will be processed within 7-10 business days of receipt. A confirmation email will be sent once your account has been credited. Refunds may only be issued in the same form as was utilized for payment. Please note the original shipping charges incurred at the time of purchase are non-refundable.

For updates regarding your return, please contact return@eyezar.shop .Eyezar.shop and include the return tracking number. Emails will be responded to within 1-2 business days.

Made to Order items: upon receiving your order request, a Eyezar online sales representative will contact you to collect your payment information and confirm the delivery window of your order. Please note that once a Made to order has successfully been submitted, it cannot be cancelled, modified or returned for a refund.

How do I return an item?

Easy-to-follow return instructions are included with each shipment. Eyezar.shop does not provide return shipping labels and shipping charges for returned item(s) are the client’s responsibility. We recommend shipping returned merchandise via TCS,OCS,LCS for tracking purposes. Please be sure to request adequate insurance to cover the shipment. Eyezar will not assume responsibility for reimbursement or compensation in the event that return packages are lost, stolen, mishandled, or damaged.

How long does it take for a refund to be issued?

Merchandise returned to Eyezar.shop will be processed within 7-10 business days of receipt. A confirmation email will be sent once your account has been credited. Refunds may only be issued to the form of payment that was utilized for the purchase. For Visa, Mastercard, American Express, Discover and pre-paid gift cards, we will reimburse the card used. Please note the original shipping charges incurred at the time of purchase are non-refundable.

Are delivery charges refundable?

Original shipping charges incurred at the time of purchase are non-refundable.

Can I return an item that I bought online to a Eyezar Store?

Items purchased online can be returned at no charge in any of our Eyezar Store within the Pakistan. However, corporate gifts, and any PayPal purchases must be returned exclusively to Eyezar.shop. The original invoice must accompany all returns and exchanges. Online purchases may not be returned or exchanged at Eyezar outlet stores, department stores or other wholesale distributors. Please note that shipping costs will not be subject to refund and that a different return policy may be applicable for in-store purchases. To locate a store near you, please visit our store locator.

Home Décor items, such as chairs or items with non-standard dimensions, may require special return instructions.  Please contact Eyezar Customer Care at +92-300-423-5431 or via email at return@eyezar.shop

Made to orders are considered final sale and cannot be cancelled, modified or returned.

 

How do you exchange an item with Eyezar.shop?

Eyezar.shop cannot accommodate automatic exchanges at this time. Please return the original item for a refund using the return instructions provided in your shipment and a new purchase can then be placed on Eyezar.shop. Please note that new orders are subject to merchandise availability.

Merchandise returned to Eyezar.shop will be processed within 7-10 business days of receipt. A confirmation email will be sent once your account has been credited. Refunds may only be issued in the same form as was utilized for payment. Please note the original shipping charges incurred at the time of purchase are non-refundable.

Can I exchange or return an item gifted to me by someone else?

Gift items purchased on Eyezar.shop may be returned. However, refunds may only be issued to the same credit card used for original payment.

Eyezar.shop cannot accommodate automatic exchanges at this time. Please return the original item for a refund using the return instructions provided in your shipment and a new purchase can then be placed on Eyezar.shop. Please note that new orders are subject to merchandise availability.

Merchandise returned to Eyezar.shop will be processed within 7-10 business days of receipt. A confirmation email will be sent once your account has been credited. Refunds may only be issued in the same form as was utilized for payment. Please note the original shipping charges incurred at the time of purchase are non-refundable.

Can I return a personalized item?

Withdrawals, cancellations, exchanges or returns are not accepted for orders of customized products.